•Personalized products cannot be returned or exchanged.
• The customer has the right to cancel the order and get a refund if its arrival is delayed for more than 15 days.
•The customer has the right to return or exchange the defective item within 3 days of the date of receiving the product, and the store bears the costs of return or exchange.
•The customer has the right to return the product within two days of the date of receipt, with the exception of bags customized with the name, with the customer bearing the cost of shipping the product to the store in the same way as the product was received, and the amount will be refunded within 7-14 working days.
•If the customer does not receive the order from the shipping company for any reason, the customer shall bear the shipping cost again.
