common questions

Is it possible to write more than one name on the bag?

One or two names can be written as a maximum.


Can I change the contents of the carry-on bag?

Products can be added to the bag from the (additional products) section, but it is not possible to delete any item from the ready bag.


Can I order a bag only without contents?

Yes, it is possible to order an empty bag from the empty bags section.


Can I order a product without ordering the bag?

We apologize, we do not accept any order without a bag.


Can I send the gift directly to the recipient?

Yes, on the payment page, add the recipient’s address, activate the “receipt through another person” box, and enter the name and mobile number of the recipient, and the recipient will be contacted directly to receive the gift.


How long is the delivery time?

Delivery time in the city of Riyadh, the request is within the next day of the request, as for the rest of the cities (4-6 working days).


Is there cash on delivery?

We do not provide a cash on delivery service